Effective workflow management can increase profitability by reducing operating costs and increasing revenue. Strategies include logical planning, time management, and employee accountability. Clear communication and organization are important, and employees should be involved in setting goals and monitoring progress.
Workflow refers to the order in which work is done, and if managed successfully, it can increase profitability. The time saved can result in reduced operating costs and increased revenue. Effective strategies that help manage workflow include logical planning, time management, and employee accountability.
Select only the logical steps to be performed in the workflow system. A step is called an activity in the language of workflow management. A person or a machine completes each activity to manage the workflow. The supervisor or manager must accurately communicate workflow activities so that everyone understands exactly what to do and how they must manage the workflow. The work order and activities should be written as a simple graph for clarity.
Time management is an important strategy to help manage workflow. For example, time allotted to check email or make phone calls allows for fewer workflow interruptions than stopping every few minutes to perform such small but often time-consuming tasks. Organizational strategy is also a good way to manage workflow by performing activities in the workflow system without wasting time searching for materials needed to complete projects. Also, only one project at a time should take up the desk space. Other projects can be labeled and stored away from the main desk – perhaps in an in/out basket labeled with due dates.
Accountability, as part of the workflow system, helps manage workflow by establishing a standard of work. Those performing the activities must take responsibility for how they manage the workflow to complete all activities necessary to perform their jobs. However, if an employee is expected to manage the workflow to a certain standard, he or she should be involved in setting goals related to workflow performance. The supervisor or manager must also help develop and monitor the employee’s progress.
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