IT support workers plan to earn ITIL Foundation certification to test their knowledge of best practices in supporting IT. The certification has three steps: learn, register, and write the exam. ITIL is a set of books that provide guidance and standards for managing IT services. There are three levels of ITIL certification: Foundations, Professional, and Service Manager. The only way to earn the ITIL Foundation certification is to register and complete the exam. The certification is most relevant for IT staff, and many candidates go on to register for the professional certificate.
Many people working in information technology support services plan to earn an ITIL Foundation certification within the next five to ten years. This entry-level certificate is designed to test a candidate’s knowledge of best practices in supporting information technology. There are three steps required to earn an ITIL Basic certification: learn the material, register for an exam, and write the exam.
The Information Technology Infrastructure Library (ITIL) is a set of books designed to provide guidance and standards for the management and day-to-day operation of information technology services. The material was originally developed by the UK public service in an attempt to establish best practice and standards for service providers. Over time, this work has been modified and edited to make it more universal.
There are three levels of ITIL certification: Foundations, Professional and Service Manager. The foundations certificate is focused on the terminology used, as well as the basic philosophy and general concepts used in service management. This is a preliminary course and successful completion is required to gain professional level. There is a significant amount of material to absorb, but it is mostly definitions and not very complex.
At the professional level, the material is focused on an in-depth understanding of key information technology service management concepts. The manager certificate requires a combination of related experience and a thorough understanding of service management topics. This is the highest level of certification in ITIL.
The only way to earn the ITIL Foundation certification is to register and complete the exam. This exam is available at registered exam centers around the world. The exam itself is one hour long and consists of multiple choice questions. There are private institutions that offer short courses and access to reference materials designed to help students prepare for the exam.
Most students are advised to do three to four days of full-time study to prepare for this exam. A minimum grade of 65% is required to successfully pass this exam. Questions are designed to specifically test your level of knowledge and can include a variety of tricky questions. Unsuccessful students will be able to retake the exam in six weeks, but will have to pay the fee again.
ITIL foundation certification is most relevant for information technology services staff. He or she might have a position as a technologist or network support operator. The vast majority of candidates register for the professional certificate after successful completion of the ITIL foundation certificate. A growing number of companies and organizations are specifically applying for ITIL certification for service-related positions.
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