When writing a business letter, use a conversational tone and proper formatting, keep it short, and plan it beforehand. Use a pleasant tone, contractions, and personal pronouns. Use the correct format and order of components, and proofread for errors before sending.
When writing a business letter, you should use a conversational tone and proper formatting, and you should keep it short. Plan your letter before writing by listing major areas or topics to include, as well as any specific incidents or details. Then determine a logical order in which to tackle the problems. Briefly refer to any previous correspondence or conversations in the first paragraph, then jump straight to the purpose of the business letter. Clearly state any follow-up actions in the final paragraph.
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Use a pleasant tone, especially if the business letter contains a negative action or negative response. Indicate appreciation for how the recipient has helped you, if applicable. In the final paragraph, thank the recipient for their time, consideration, or effort. Without getting too personal, try to keep your business letters friendly and compassionate. If you or your company made a mistake, be sincere in admitting guilt.
To avoid the tendency to write too formally in a business letter, use contractions like those commonly used in speech. Also, include personal pronouns — like “I,” “we,” and “our” — instead of more formal choices like “the company.” Be concise. For example, instead of writing “We receive your correspondence regarding…” simply write “We have received…”. Very formal phrases are more appropriate in some types of legal documents or correspondence than in simple business letters.
Format
Use the correct format for a business letter. The block style is the simplest. In a block-style letter, all parts start on the left margin, with no indentations.
Order of principal components
If you use letterhead with your company or personal name printed at the top, you don’t need to type your name and address. If you are not using letterhead, type your address at the top of the page. You should avoid using patterned stationery or colored paper for most business letters.
About 3 to 10 lines after your address or below your letterhead print, type the date and be sure to write the month. Four lines below the date, type the internal address. The internal address contains the recipient’s full name, address, city and postal code, each on a separate line. Leave a blank line between the last line of the address and the salutation. The salutation is generally in the format “Dear Mr. Smith” or “Dear Mrs. Jones” — using the recipient’s actual last name instead of these examples, of course — followed by a colon.
A single blank line separates each paragraph in the letter. Type a closing, such as “Sincerely” or “Greetings.” Use a comma after the closing.
Leaving three or four lines blank for a signature, type your name. Enter your job title, if desired, below your name. If you include any attachments or attachments in your business letter, type the appropriate word – “Attachment” or “Attachment” – after a blank line below the typed name or title.
Proof-reading
Check your business letter after writing it to verify that everything is correct and complete, including all dates and monetary amounts. Correct the letter for typographical or grammatical errors. Have someone else read your letter before you send it, and don’t forget to sign the letter in blue or black pen.
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