To resolve a credit card dispute, a consumer should first speak to the issuer. If this doesn’t work, they can write a letter within 60 days of the faulty statement date, including receipts and transaction details. The letter should explain the issue and steps taken, be handwritten, and include a personal signature. The credit card company has 30 days to respond, but must resolve the issue within 90 days. If rejected, a lawsuit should only be pursued for values over $250 USD.
Sometimes it is necessary for a consumer to write a credit card dispute letter to a credit card issuer regarding a conflict that cannot be resolved. However, a consumer should only resort to this after speaking to the issuer first. If this method does not resolve the discrepancy, such as a duplicate or unauthorized chargeback, the consumer must write a letter within 60 days of the faulty statement date.
To write a credit card dispute letter, a consumer must have a copy of all sales receipts relating to incorrect billing information. This is especially important when dealing with gas station and restaurant receipts, such as in cases where a waiter misinterpreted a tip. Other information a consumer requires to file a credit card dispute letter includes the date of the defective transaction, the name of the merchant who processed the transaction, the merchant’s address, and the value of the disputed charge.
Writing your credit card dispute letter involves explaining why the associated charge is faulty and what steps you have taken thus far to resolve the issue. The consumer is advised to handwrite the letter to verify its authenticity. Also, the consumer should try to write in an active tone, using strong words such as misspelled and unverifiable. Both taking the time to handwrite the letter and using precise and strong language can cause the credit card company to take the dispute more seriously.
The date and a personal signature are also required. A consumer should also check with the credit card issuer to ensure that no required information has been left out, as some companies may have additional items required. If there are multiple disputes, each dispute requires its own separate letter.
After preparing a credit card dispute letter, a consumer should wait at least two weeks before taking further action, such as phoning the credit card company. Typically, it takes the credit card issuer 30 days to respond, but under federal law, the company must resolve the issue within two billing cycles, or at most 90 days.
A credit card company typically resolves a credit card dispute by crediting the consumer’s account. In the event that the company rejects the consumer’s letter, the consumer may have to file a lawsuit against the credit card. This option should only be pursued if the defective value is more than $250 US Dollars (USD), because otherwise the associated court costs will likely be much greater than the defective value.
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