A loss prevention supervisor protects store property from theft and burglary, manages security personnel, oversees surveillance systems, and develops and maintains the store’s overall loss prevention plan. They must act with professionalism and confidentiality and be prepared for potential threats from customers and employees.
A loss prevention supervisor is responsible for protecting store property from theft and burglary. It protects against internal and external threats, including theft of cash or inventory by employees and shoplifting by the public. The loss prevention supervisor monitors store operations to identify potential security risks and then develops comprehensive plans to help mitigate those risks. As the leader of the store’s security team, he is also responsible for managing other loss prevention teams and training other employees in proper loss prevention and security techniques.
One of the primary jobs of any loss prevention supervisor is to manage store security personnel. The supervisor hires and trains new loss prevention workers and also oversees scheduling and payroll for these employees. He may develop written training manuals for loss prevention staff or all workers to help reduce property loss and maximize safety. These types of staffing tasks require a lot of paperwork and record keeping, which often requires the loss prevention supervisor to use special software or computer programs.
These professionals also oversee the surveillance systems in and around the store. The loss prevention supervisor and his staff help set up and maintain closed-circuit security cameras and monitor the footage from those cameras in a central security office. He may also be assigned to manage investigations related to potential employee theft, cash shortages or inventory audits.
Like all security personnel, the loss prevention supervisor must act with the highest level of professionalism and confidentiality. He must deal with potential thieves and other troublesome customers with courtesy and in accordance with the law. He must also be prepared for threats from customers and employees and must be trained to diffuse physically dangerous situations.
The loss prevention supervisor is generally responsible for developing and maintaining the store’s overall loss prevention plan. This includes identifying opportunities for trouble and enacting a plan to prevent this type of incident from occurring. Some stores have local police or law enforcement officers who visit the store and advise the loss prevention team of potential dangers. Once a strategy is developed, the loss prevention team must train the entire team on that strategy.
Store security personnel must be aware of both internal and external threats. Insider threats can come from employees stealing money or merchandise, or helping friends or family steal from the store. Robberies are another major threat, while shoplifting can be a frequent occurrence in some stores. Loss prevention supervisors must also adopt plans to prevent vandalism and other damage inside and outside the store.
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