A medical records supervisor manages a medical records department, coordinating staff activities, scheduling work shifts, hiring and training employees, and ensuring quality control and employee morale. They also handle paperwork, customer complaints, and may provide evidence in court proceedings.
Many administrative positions are available in the medical field. A medical records supervisor is responsible for organizing and maintaining a medical records department. He or she coordinates all departmental staff activities, including filing, billing, coding, customer service, and many other projects.
A medical records supervisor can schedule work shifts, hire and train employees. Interviewing potential employees is a component of the job. Assigning or changing tasks and planning the day-to-day functions of an office are typical tasks a supervisor is likely to do. He or she usually works with medical coders, medical billers and other medical professionals on a regular basis.
Supervision of all employee duties is a key part of the medical records supervisor’s job. He or she must strive to maintain quality control and employee morale in the workplace. Although they usually have a health information degree or higher qualifications, supervisors often create their own strategies for successfully completing these tasks.
Like most other medical jobs, this one involves a constant stream of paperwork. Documentation of daily activities, complaints, worker absences and other issues are noted daily. Performance appraisals for workers are held regularly. Supervisors often check chart reviews and other documents for errors and timeliness. They also document various irregularities such as incomplete medical records.
When a medical records department is faced with a customer complaint, the medical records supervisor is usually responsible for providing a resolution. Such claims may result from a violation of the Health Insurance Portability and Accountability Act, or HIPPA. A HIPAA violation can lead to serious legal proceedings; therefore, the supervisor must do everything in his power to prevent such an occurrence from happening.
In addition to filling out forms, medical records supervisors often help create or review them. These developments or revisions may include general edits, add new guidelines or laws, or generate completely new documents for new procedures or physicians. They are also often responsible for ensuring that current federal, state, and agency laws, as well as regulations established by third parties, are followed within a facility.
During court proceedings, medical records supervisors are sometimes responsible for providing evidence. They may be asked to submit affidavits or testify to the validity of any records in question. Within the laboratory, a medical records supervisor may oversee the diagnostic, recording, and transcription assignments performed.
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