A network support technician maintains and troubleshoots computer network systems, including hardware and software. They should be familiar with networking software and configurations, and typically hold a degree in computer science. They are part of an IT department and in high demand as electronic communications become more important.
A network support technician is a specific type of computer network technician who deals with troubleshooting and maintaining network systems. A computer network technician handles all of the hardware and software that makes up a business network. This includes multiple workstations connected to each other to communicate, as well as other hardware for handling data, such as servers. All of this hardware is often organized in complex patterns, especially in larger companies with multiple office locations, and maintaining a large network of offices often requires a dedicated team of network support technicians.
A network support technician is usually responsible for ensuring that an existing business network works properly. This can include hardware verification, where the support technician can work with cables and individual pieces of hardware. It also includes software troubleshooting, where support technicians use specific diagnostic tools according to the type of software the network was built with. Companies try to match the skill sets of the network support team to the types of hardware and software products used to build the network.
A network support technician should be familiar with popular networking software such as Novell Netware and the Unix operating system. Someone involved in network support should also be familiar with standard network configurations, such as peer-to-peer and client-server connections. Your job involves assessing all these parts of a network to provide effective assistance if a connectivity issue or other issue arises.
Typically, a network support technician holds a four-year degree in computer science. Mathematics and physics skills are also useful for individuals starting a professional career in this field. These professionals can also obtain specific certifications from companies like Cisco to show that they are skilled in administering a network.
Network support technicians specialize in computer repair and maintenance. They can help set up hardware, update software, or help with other work involving computer networking as needed. Network support technicians are often part of a comprehensive information technology department that helps a company manage one of its most complex assets and resources: its IT network. This type of function is expected to be in demand for a long time to come as companies get more and more out of electronic communications and network administration becomes a larger part of an overall IT maintenance budget.
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