Good communication within an organization creates a solid corporate structure. Organizational culture describes how a company manages internal and external affairs, and effective communication determines whether a company has a good organizational culture. Communication also helps a company formulate policies related to customer service and how employees relate to the competition.
The relationship between organizational culture and communication lies in the fact that a good communication network within an organization helps to create a solid corporate structure. An organization’s culture is the description of how such a company manages its internal and external affairs. It defines the essence of a company and provides an indication of the driving force behind the achievement of the company’s objectives. An example of organizational culture is a company’s policy regarding lunch breaks. If a company allows its employees to take a 30-minute lunch break, it can give them an additional five-minute grace period to get them back on duty. Any employee who stays longer than 35 minutes may be subject to penalties.
This requirement may be something the company takes very seriously because it is part of their organizational culture. In order to impress the seriousness of this requirement on its employees, the company must communicate with them. The method of communication is what determines whether the company has a good organizational culture and communication network. Some companies have a centralized method of communication within their organization. In this type of method, communication flows from a centralized point to the rest of the organization. If it’s a small company, a supervisor could be the source of communication with employees. In larger organizations, information might flow from an HR department to other parts of the organization through methods such as memos, meetings, and other forms of internal information dissemination.
Some large companies may have several subsidiaries with their own HR departments. These departments may be independent or they may take their instructions from the HR department located in the head office. Thus, information flows from headquarters to human resources departments in other branches of the company, to managers of different departments and to employees. It could also work the other way around; information may flow from various HR departments in different branches to someone in headquarters. The HR department in the headquarters will collect all the information and study it to find out whether the different branches are complying with the corporate culture of the organizations and are working towards its goals.
Organizational culture and communication also determine how a company relates to other entities outside the organization. For example, it helps a company formulate policies related to customer service and how employees relate to the competition. Almost all organizations have a strong customer service policy. How employees implement this clause is the result of effective communication with employees by the company or a lack of communication.
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