Quality assurance jobs ensure products are manufactured correctly before being sold. They’re found in manufacturing, IT, and customer service. Analysts review products and services, document defects, and report to superiors. Proper validation and documentation are key. Different industries have unique tests for quality assurance, such as motorcycle road testing and software functionality validation. Retail and call centers also have quality assurance analysts. Understanding business processes and attention to detail are important qualities for this job.
Quality assurance jobs are designed to verify that products are manufactured correctly before they are sold to the public. There are many types of quality assurance analyst jobs available today. These are typically found in the fields of manufacturing, information technology and customer service. The quality assurance analyst reviews products and services based on specific expectations. He normally documents any defects and reports them to his superiors for review.
The key to quality assurance is proper validation and documentation. Any quality assurance process starts with a detailed plan. This plan documents expectations for the delivered product or service. The plan is reviewed by the company and executed by the analyst.
Most manufacturing companies use quality assurance analysts. Quality Assurance Analyst jobs at manufacturing plants verify and validate products before they are packaged for shipment. An analyst normally performs tests that guarantee the quality of the manufactured product. These tests are unique to each product being reviewed.
Motorcycle manufacturers have quality assurance analyst jobs for people who work along the assembly line. The analyst is required to road test each motorcycle on a simulator machine that checks all performance and diagnostics. This test typically includes the engine, breaks, power train, and instrument panel. Each motorcycle undergoes a quality assurance test before being shipped.
Software development is another field that has quality assurance analyst jobs. An individual in this job is required to validate the functionality of a software application. This includes reviewing computer screens, workflow and basic usability features. The quality assurance engineer typically reviews products to ensure they meet company standards.
Many retail companies have quality assurance analyst jobs. These individuals inspect products and services. Some retail companies have secret shoppers who masquerade as customers. They use this technique to validate customer service quality.
Most help desk call centers include quality assurance analyst jobs. These are the workers who review phone calls for call center personnel. The analyst confirms that the phone staff is friendly and personable during customer interactions.
Quality assurance jobs often require a strong understanding of an organization’s business processes. The analyst must fully understand the expectations of the product or service to be delivered. Most people working in the position enjoy structure and are detail oriented.
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