A resident manager helps people in dorms, hotels, or apartments, with duties varying depending on the size of the complex or community. They handle property maintenance, rent collection, tenant communication, and dispute resolution. The position requires 24/7 availability and may require a high school diploma or a bachelor’s degree.
A resident manager often helps people who live in dorms, hotels or apartments. The job is normally associated with apartment management. The resident manager position can be found in small apartment complexes or in large apartment communities.
A resident manager’s duties vary depending on the size of the complex or community. In smaller communities, she is usually responsible for maintaining the property and land, as well as collecting rent and handling tenant communications. Larger complexes typically have different managers to deal with resident issues, property maintenance and rent collection.
The resident manager job is typically a 24/7 position. Typically, she is asked to answer phone inquiries about vacancies, show available units to prospective tenants, and place advertisements in newspapers and online when the complex has apartments available for rent. If the community has parking restrictions, they are usually the person responsible for enforcement.
If disputes arise between residents, the resident manager is usually called upon to step in and offer resolutions. Typical issues that cause discord include loud music or confrontations over personal issues. She may be asked to call law enforcement if situations escalate.
Property maintenance is usually the responsibility of the resident manager. If tenants have complaints about appliances malfunctioning or problems with utilities like water or electricity, she is regularly asked to remedy the situations. She is generally authorized to call in third-party professionals if repairs are beyond her scope of expertise.
Collecting rents is an important part of a resident manager’s job. Typically, it is required to issue receipts for payments and assess overdue fees, if applicable. If a tenant is unable to pay rent and refuses to vacate the premises, she is generally expected to initiate eviction proceedings through the proper legal channels.
When rental units are vacated, the manager is responsible for conducting final orientations with departing tenants. Typically, she is required to note damages in an egress report signed by the tenant and manager. This report determines whether the security deposit received when the tenant moved out will be refunded in full or in part.
Before a new tenant moves into the unit, the resident manager is usually expected to arrange for the apartment to be ready for occupancy. She often paints the walls, cleans or replaces the carpets, and repairs any damage to the structure or appliances. If appliances require replacement, she usually notifies the complex owner to arrange for replacement.
The educational requirements for this position differ substantially depending on the size of the complex and the region in which it is located. Some jobs require a high school diploma or equivalent, and others require a bachelor’s degree in liberal arts, business, finance, or public administration. Work experience in sales or customer service is considered a good qualification.
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