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A residential superintendent is responsible for day-to-day operations of a residential building or property. They handle site maintenance, cleaning, and minor maintenance issues, and act as a liaison between tenants and property management. No formal education is required, but customer management skills and mechanical knowledge are important. The superintendent lives on-site and is on-call outside of business hours.
A residential superintendent is someone who works for a property management company and is the front line staff for a residential building or property. Property management companies typically hire someone who can live on-site and handle day-to-day operations on behalf of the business. This position typically involves a variety of skills and areas of responsibility. Individuals who want to become a residential superintendent often have prior education or work experience in specialized fields. Understanding how equipment works, likely areas of failure and when to approach professional service firms is very important in this role.
Residential superintendents may work in large high-rises, townhouse complexes, or multi-rise low-rise properties. As part of their compensation package, the superintendent lives in an apartment or unit on the property that is rent-free. However, he is expected to be available to residents outside standard business hours, often on call during the night.
The primary responsibilities of a residential superintendent are site maintenance, cleaning common areas, and resolving minor maintenance issues. Additionally, supervisors are responsible for all communications between the property management company and tenants. This includes notifications for late rental payments, requests to access the unit for maintenance or inspections, and building maintenance activity alerts.
There is no formal post-secondary education program to become a residential superintendent. Related work experience may include Assistant Superintendent, Commercial Housekeeping Staff, Service Manager, or any other customer representative position. In this role, the clients are the tenants of the building.
Customer management skills are very important in this role. The superintendent is responsible for ensuring the smooth and seamless operation of the building. Working closely with the building property manager, the superintendent is responsible for reporting any issues immediately, following up, and ensuring items are addressed. A building with an experienced superintendent is clean, well maintained, and runs efficiently. Tenant issues are resolved promptly and there are few complaints to the property management company.
Most people who work as a residential superintendent enjoy working outdoors and in a variety of areas. He is usually mechanically inclined and is able to quickly look into a problem and assess its level of severity and determine the appropriate course of action. Working well with a diverse range of people and personalities is also very important in this role. A well-maintained building is a pleasure for everyone and reduces both vandalism and crime.
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