A road supervisor ensures safe and efficient daily operations of drivers and equipment operators in transportation companies, hiring and training employees, overseeing accident investigations, and monitoring customer service. They must have a high school diploma, two years of experience, a commercial driver’s license, and the ability to supervise multiple drivers.
A road supervisor works for a transportation or transit company and is responsible for ensuring that all drivers and equipment operators operate safely and efficiently on a daily basis. Educational requirements are a high school diploma or a general education diploma (GED) and about two years of previous experience supervising a transportation company. One of the main responsibilities of this job is finding the right drivers or operators and ensuring that they are properly trained and know all relevant safety regulations and procedures. Another requirement for anyone working in this position is a commercial driver’s license and the ability to supervise multiple drivers or equipment operators on a day-to-day basis. They must also oversee all accident and injury investigations, as well as monitor the safe daily operation of all vehicles by drivers.
Transportation companies that provide many different types of public transportation services, including airport or employee transportation, fixed-route transportation such as city buses, public transportation services for the elderly or people with disabilities, and even transportation of prisoners often employ traffic supervisors. Part of their job is to hire or help hire new employees, assessing their driving or operating skills and communicating specific job requirements and safety regulations to them. A road supervisor will provide training or retraining for all employees on the various aspects of operating the equipment safely. Ensuring that all employees provide quality customer service, helping passengers and helping with any problems on the road can also be part of this job.
The road supervisor is responsible for ensuring that all operations provided by a transportation company meet company standards as well as government or regulatory standards. Ensuring efficient mechanical operation and maintaining the appearance of each vehicle is a big part of this job. Scheduling the daily activities of all drivers or operators is essential for this position. A road supervisor must ensure that all daily routes are provided with drivers and, if necessary, cover a specific route for any absent drivers. Highway supervisors can also record the number of passengers traveling in order to develop new schedules to better serve passengers through route changes or the development of entirely new routes.
The safe operation of vehicles or equipment by all drivers is the responsibility of the road supervisor. To help, most transportation company vehicles have some type of camera that provides a visual record of what is happening inside and outside the vehicles. A highway supervisor must monitor all accident and injury investigations, as well as ensure that proper documentation is submitted by drivers or equipment operators. The supervisor must provide an accurate account of all relevant details. Monitoring comments and complaints from passengers regarding the service, especially feedback regarding passenger safety, is also part of this work.
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