Satellite technicians install, test, troubleshoot, and repair satellite systems for residential and commercial customers, often educating customers on equipment usage. They require technical and mechanical analysis skills, good communication, and organizational skills. Some positions require a high school diploma, while others require a certificate or degree in electronics.
A satellite technician installs, tests, troubleshoots and repairs satellite systems for residential and commercial customers. She often uses her knowledge and experience to adjust signals, troubleshoot problems, and educate customers on equipment usage. Satellite equipment is typically used to receive television broadcasts, but it can also be used for satellite radio and computer reception.
Often, the technician is the customer’s first point of contact after arrangements are made with the service provider to purchase satellite services. She usually schedules the appointment with the client over the phone. When arriving at the location where the equipment, typically a satellite dish and receiver box, is to be installed, your first order of business is traditionally to determine the optimal antenna location.
Once the most favorable location has been established, the plate is installed by the technician. It makes several physical adjustments after installation to ensure that the platter position accesses the strongest and most constant signal. If impediments, such as fences or trees, interrupt the signal flow, the satellite technician adjusts the satellite dish or removes the barriers.
Upon completion of the installation, the technician guides the consumer through instructions and details on operating the system. This informative session typically includes tips for resolving common issues without contacting your service provider. Any questions the customer has are commonly addressed during this product and service orientation session.
If problems occur subsequent to installation that require the satellite technician’s experience and knowledge, he will usually attempt to resolve the conflict by walking the customer through some basic repair steps over the phone. If the problem persists, the technician will usually go to the location of the equipment and attempt to repair it. She is often asked to replace faulty or damaged equipment to remedy the situation.
A successful satellite technician usually has good technical and mechanical analysis skills. She is also typically a good communicator who can convey empathy while explaining technical processes in layman’s terms. Accuracy in completing work orders and service call forms is often a job requirement.
Excellent organizational skills are preferred as the technician is often required to schedule multiple appointments each day. Keeping accurate track of equipment and tools is also required on a regular basis. Being comfortable working outdoors and climbing stairs and structures is important for this position.
Some satellite technician positions only require a high school diploma or equivalent and provide on-the-job training for candidates who demonstrate applicable skills and abilities. Other companies will only consider applicants with a certificate in electronic technology installation. Sometimes a two-year degree in electronics is a job requirement.
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