Security dispatchers handle administrative and coordination tasks for security companies, including scheduling, communication, and emergency response. They may also handle data entry and customer appointments. No special training is required, but the ability to think quickly and deal with chaotic situations is helpful. Periodic training is required to ensure familiarity with company protocols.
A security dispatcher handles administration and coordination tasks for a security company. This could be a company that provides security services to a variety of clients, including individuals with private homes and businesses, or an in-house security group within an organization, staffed by it rather than an agency. Dispatchers facilitate communication between field officers, customers, and others. They can also call emergency services for assistance in escalating situations.
Part of the job involves scheduling. The security dispatcher is aware of the scheduled work shifts and locations of all personnel on the job, and regularly checks on people at stationary guard posts and on patrol. If people don’t report or indicate that there is a problem, the security dispatcher can call for backup or request police assistance. Customers also work with the security dispatcher to schedule installation, maintenance, and audit appointments.
When a security alarm is triggered or someone answers a phone that dials the security office, the dispatcher handles the situation. This person determines if an emergency is occurring and requests assistance if needed. For example, someone who is unable to turn off a home alarm in time may give a code over the phone to indicate that the situation is okay. On the other hand, if no one responds when a security officer calls a house, responders can be sent out to assess and check for any concerns, such as someone trying to break in or homeowners having problems.
Data entry can be part of the job. When new customers register, the security dispatcher can enter their information and update it as needed. Reports can also be entered into the computer by the dispatcher, using facilities provided by the guards. This frees up personnel for tasks such as patrolling or responding to new calls, and allows for more efficient bulk data entry by skilled dispatchers who may be familiar with the system, the codes used, and other issues. In a facility such as a corporate or university campus, security dispatchers may be tasked with issuing parking permits and security cards, depending on how the department is structured.
Generally, a high school diploma or equivalent is required to become a security dispatcher. No special training is required, although administrative experience and the ability to think quickly and deal with chaotic situations can help. Once hired, dispatchers receive training on how to operate the system, handle calls and work with people in emergencies. Periodic training may be required to periodically test knowledge of emergency plans and ensure that all personnel are familiar with company protocols.
Protect your devices with Threat Protection by NordVPN
