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A server technician installs, maintains, and troubleshoots server systems, requiring a degree in computer science or substantial technology industry experience. They may also act in a customer service role and must be able to work under pressure to fix problems quickly.
A server technician installs, maintains, and troubleshoots server systems. This can include equipment used in an office or facility for an internal network, as well as servers that communicate with the Internet. Employers often expect a degree in computer science from applicants, or proof of substantial technology industry experience that can be applied to effective server management. It can also help to have certifications in specific types of systems and protocols.
Installing servers can involve selecting a system or building one from scratch, configuring it, and integrating it into an existing network. In some cases, this may involve transitioning from an outdated server to a new one. The server technician may need to archive data and arrive outside of business hours to perform the switch so work is not interrupted. After the new server is installed, the technician tests it to ensure that it functions correctly and conforms to network specifications.
Ongoing maintenance can include routine tasks, some of which can be automatically scheduled, as well as system assessments to determine what needs to be updated and when. A server technician may need to do some programming on the job in addition to understanding how programs work. Depending on the information technology infrastructure, technicians may coordinate with others, such as network technicians, programmers, and customer service representatives, to ensure ongoing needs are met.
When there is a problem with the server, the technician is on hand to fix it. This can include issues ranging from hacking to hard drive crashes. It could mean coming into work late at night or working overtime to fix a problem as quickly as possible to reduce the risk of disrupting normal business operations. The server technician needs to be good at working under pressure in tense situations where people can expect regular reports and updates on the progress of a repair.
In addition to handling servers, some technicians also act in a customer service role. If a computer in an installation has problems communicating over the network, the server technician can help. Customers with questions about a server can also interact directly with the technician somewhere; for example, an Internet host talking to a potentially important customer might refer a representative to the technician to talk about technical specifications, requirements, and other issues. As someone familiar with the system, the server technician is better equipped to reassure customers and accommodate unusual needs.
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