A spa receptionist greets clients, schedules appointments, manages reservations, and handles payments. They must be friendly, knowledgeable about spa services, and able to answer questions. They may also sell retail products and handle phone and email inquiries.
A spa receptionist greets clients, schedules appointments and handles payment for spa services. As the public face of a spa, the receptionist needs to be friendly and comfortable with a variety of people, as well as familiarize herself with all the spa services offered. The job can bring benefits such as employee discounts on services or opportunities to try new treatments for free, an option offered at some spas so that receptionists can provide guests with first-hand information.
Managing appointments, including making reservations, moving them around, scheduling vendors and arranging rooms, is an important part of a spa receptionist’s job. This requires considering customer requests for special services, such as oil-free massage for allergy sufferers. Additionally, the spa hostess needs to ensure that clients and providers are properly paired; a treatment provider may not know how to perform all services, for example, or a client may request someone of a specific gender.
Customers often have questions about spa services, which can range from how they feel to the ingredients used. The spa receptionist needs to provide accurate information and recommendations for people who are not sure what services they might like. Receptionists can also help people with questions about group bookings such as bridal parties, which may require some prior arrangement to ensure guests’ needs are met. Receptionists can also place food and beverage orders for people in the spa so they have refreshment between spa treatments.
Receptionists often work from a desk area that may include a gift shop with spa products. In addition to receiving payments for services, they can sell retail products and answer questions about them. A spa receptionist may need to be prepared for busy periods in the shop as well as relaxing, and must feel confident even when a crowd of people are asking questions or waiting for help. As a personal receptionist, the hostess also sets the tone for the visit, making it important to stay calm and relax.
Telephone and online reservations are common at many spas. A spa receptionist needs to be able to answer the phone as well as handle email inquiries from people wanting to make appointments or ask questions. Part of the job may also include familiarizing yourself with local amenities, products and services so that the hostess can recommend restaurants and other types of entertainment to clients.
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