Store managers have varying responsibilities depending on the size and type of store they manage. They hire, train, and supervise employees, maintain inventory and finances, create marketing campaigns, and handle customer complaints. Good communication, organization, and time management skills are important. No specific education is required, but many have business degrees.
A store manager can perform a number of different tasks on a daily basis, depending on the size of the store he is managing, as well as whether it is an independent business or part of a larger chain of stores. If the store operates independently, the store manager may have much more responsibility and may only report to the business owner. If the store is part of a chain of stores, however, the manager will likely be part of a much larger chain of command that includes regional or district managers, and even national managers, before reaching the business owner.
Typically, it is the job of a store manager to hire employees, train them or assign supervisors to carry out the training process, ensure they are following the standards of conduct set by the company, supervise them on a daily basis to determine whether or not employees should they are fulfilling their duties correctly and even terminate their employment if necessary. Again, depending on the size of the company, the store manager may also need to perform some additional human resource tasks, such as assisting employees with benefit selection or time off. The part of the job that requires working with employees is just one aspect, however.
In many cases, the store manager will be responsible for maintaining the store’s books as well as taking inventory of products and ordering more as needed. He or she can also create marketing campaigns or advertisements and represent the business in the local community. Working with customers is also part of a store manager’s job. Generally, a manager does not work with customers as much as other employees, but they may be responsible for resolving any issues or complaints a customer may have and providing excellent customer service.
It is important for a store manager to be able to work well with others including customers, cashiers, clerks and supervisors, resolve issues quickly and efficiently, be very well organized and manage their time carefully. A manager can work upwards of 40 hours a week to successfully run a retail establishment, and while specific education is not usually required, many store managers hold business degrees. These are just some of the possible tasks of a store manager, and every individual’s situation can be different.
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