A supermarket cashier operates the cash register, accepts payments, and provides change. They may also be responsible for maintaining the cash register, accepting different forms of payment, and handling customer complaints. The job requires good people skills and the ability to work different shifts.
A supermarket cashier usually spends most of his time working at a cash register. He or she calls customer purchases and accepts cash (or other forms of payment), while providing the necessary change. There may be other responsibilities involved with this job, which are worth noting.
Sometimes the supermarket cashier is responsible for keeping the cash register in a certain condition. When supplies get too low, the cashier may need to remove the drawer, using a variety of procedures, and take it to management to replace it with a new drawer. Cashing or drawer replacement can also be done on a schedule basis, or when the register needs to be left or closed for long periods of time.
One thing the supermarket cashier will need to know is how to take different forms of payment and memorize the payment acceptance policy. When writing a check, for example, the teller must verify identification, unless the customer is very well known, and it may be necessary to limit the spend of the check to certain amounts. Similarly, workers must understand the process of receiving food stamps, WIC (female, infant and child) payments, and how to process debit and credit transactions. Procedures might differ from shop to shop, but most people used to checkout can easily switch from one shop to another, even if there are slight differences in the currency handling or registration function.
Of course, a vital part of working at the supermarket checkout is determining how much to charge for things. It may be necessary to “call” each item by entering the price into a register, or many stores now use scanning devices, which can help reduce human error. It may be necessary for the worker to identify items sold by weight (like most products) and enter the appropriate code so that the customer is billed accurately.
Depending on the store, a supermarket cashier might also do the shopping, and most do to some extent, some of the time to expedite sales, even if bags are used. Some cashiers also stock groceries or return items in stock; this is more common in smaller shops. Since the cashiers are located at the front of the store, they may also get some questions or complaints from customers, who may need to refer other experts such as managers. Some registrars also process any returns customers have if food or other items purchased at a store are unsatisfactory in some way.
Those suited for supermarket checkout work typically have a friendly manner and like to work with people. They are also good at counting money and can get the job done with few mistakes. Many supermarkets are now open long hours or all hours, and the cashier may expect to work different shifts and for at least some time on major holidays. Typically, newer employees are offered less attractive shifts, while senior employees may have more choice when they work.
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