Different departments in a company have different roles, but all must support the overall business model and goals. Team roles support revenue generation, while line roles directly influence customer experiences and revenue. Staff roles, such as HR and accounting, support the operational and line functions.
Throughout an organization, there are different departments and groups that contribute in various ways. Not every division, for example, has a direct hand in generating business revenue and profits. However, the roles performed by all employees must support the overall business model and goals set in a company. A team role represents an activity that promotes revenue generation in a supportive manner. Employees in these roles may provide research and analysis for individuals who have a more hands-on role in dealing with customers or income generating activities.
Employees who fulfill a team role in an organization allow other parts of the business to operate more smoothly, including the line role area. Employees in a line function are involved with those parts of operations that can directly influence customer experiences, sales, and revenue in a positive or negative way. With proper support from individuals in a team role in a company, line functionality in a company should be successful. Line function professionals rely on team function individuals for advice, analysis, and research to be used beneficially. A company’s line function division also relies on these services to perform tasks more efficiently.
The human resources division of a corporation is considered a staff function. While individuals in this division perform essential tasks associated with compensation, retirement and health benefits, in addition to people management, these functions do not directly generate revenue. The demands of individuals in these roles are usually triggered by professionals on the operational or line function side of a company. However, job performance in a company’s personnel division can be measured against the operational goals of a business. Objectives for the team role side of a company should be in response to established expectations for line staff.
Accounting and finance are also representative of staff roles. Individuals fulfilling these roles are responsible for tasks such as budgeting and payroll and may be called upon to communicate financial items to senior management or staff within an organization. Information presented by individuals fulfilling these team roles can help professionals on the functional side of the company set financial goals and achieve those objectives. Accounting professionals must report financial information based on established regulatory standards and principles in a region.
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