Tech integration specialist: what’s their role?

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A technology integration specialist takes a leadership role in an organization. The expert makes recommendations on how technology can be combined with work or learning methods to improve outcomes. Integration specialists are responsible for maintaining and troubleshooting data applications. They may also support customers and test, develop, or modify programs.

Part of a technology integration specialist’s responsibilities is to assess an organization’s work tasks and desired outcomes. Because the specialist knows how different software can improve the efficiency of these tasks and deliver acceptable performance, he works to integrate it into the organization’s operations. It can provide training and support on commercial or self-created applications that employees in the organization will use.

For example, a technology integration specialist working in a school district might be responsible for ensuring that software helps improve the way the school delivers learning materials. Colleges and universities that teach classes in an online format may employ a number of integration specialists who develop and maintain online learning platforms. The design process can involve writing programs that facilitate handoffs between students and faculty, lecture delivery methods, and student panel discussions that replicate a live classroom environment.

In addition to designing a software platform that mimics a physical classroom, a technology integration specialist working in education can actively support students and teachers. Technical issues may arise from time to time with different functions. For example, students may not be able to upload or download certain documents due to programming errors, viruses, or periodic updates. Integration specialists also help with access violations and ensure student or faculty passwords and logins are working correctly.

A technology integration specialist working in a corporate environment can install new system platforms on individual computer workstations and lead employee training sessions on the new systems. Integration specialists will likely be responsible for assigning different users to different user IDs and logins in different database management systems and password-protected enterprise software. They will actively look for gaps in functionality between the current applications being used and what the company wants to accomplish with their work tasks.

Along those lines, an integration specialist might redesign or adjust a project management software program to accommodate a new role. An example of a new role would be one that allows users to automatically copy their supervisors in account-level activity. This eliminates the need for duplicate communication through another software program such as email.

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