Technical representatives are experts in maintaining technical items like computers and electronics. Technical service representatives travel to repair items and may represent the company. Technical support representatives work from company offices or over the phone to troubleshoot and find solutions. Technical support representatives can be internal or external and must have software and hardware knowledge. They can also train employees on new systems or software.
There are various types of technical representative jobs in various industries. Technical representatives are usually experts in the maintenance and service of technical items such as computers and electronics. Many different types of organizations have Information Technology (IT) departments that employ technical representatives.
One of the positions that falls under the technical representative job classification is a technical service representative. This job may require travel as these employees often go to the source of the problem to repair it. Technical service representatives sometimes represent the company to the customer, so they may need to be exceptionally professional and courteous. Also, this position usually requires strong communication skills. Technical service representatives perform technical services such as repairing or installing computer software or hardware.
A technical support representative is another of the available technical representative jobs; in this position, representatives work from company offices rather than traveling to work sites. They may work over the phone, assisting customers with troubleshooting and helping to find solutions. Computer maintenance and repair are common areas in which technical support representatives help customers. Strong phone etiquette is important for this position; however, online assistance has become more common. In the case of online assistance, helpdesk representatives can chat with customers online, providing instructions over the computer rather than over the phone.
A third category of technical representative jobs is the technical support representative. These positions can be internal or external. Some support professionals work within an organization, assisting employees with computer problems, while others may travel to different areas, setting up computer networks and providing service and maintenance for those networks. A university that needs a new software system, for example, might use one or more technical support representatives to complete the job.
Technical support representatives must have software and hardware knowledge, as installing new systems is often part of the job. They must also be able to assess the needs of the customers they are helping. Technical support representatives often train an organization’s employees on how to use new systems or software. This position can sometimes overlap with the Technical Support Representative position, as the Support Representative may work over the phone. Generally, technical representative jobs exist within fields related to computer systems and software; however, these professionals can also work in electronics and other related fields.
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