A technical service technician can work with machinery or library materials, with the former often requiring customer service skills. They install, maintain, and repair products, with qualifications varying by industry. Library technicians work in a separate area of the library and may have completed a professional program or received on-the-job training.
While the term “technical service technician” is often used to describe someone who installs and repairs various types of machinery, it is also used to describe an individual who works in a library preparing, cataloging, and repairing library materials. In both cases, a technical service technician is responsible for the maintenance of machines or materials. One significant difference, however, between someone who maintains machinery and a library technician is that the former type of technical services technician is often in contact with the general public and may need strong customer service skills. A library technician who specializes in technical services, on the other hand, usually works behind the scenes.
Companies that sell appliances or machines often install and maintain these machines as well. A company will typically have several technicians on staff to perform these roles. A technical service technician will typically be dispatched to install an appliance or other machinery and may also help the customer learn how to use their new purchase. If a problem arises with the product, the technician will typically visit the customer to investigate the situation and perform diagnostic tests. If necessary, the technical service technician can also perform repairs.
In the context of a library, a technical services technician works under the supervision of librarians in a library’s technical services department. Depending on his skills and experience, he may be involved in the cataloging process, journal checking, or preparing books and magazines for binding. A library technical services technician will almost always work in a separate area of the library dedicated to processing materials. In a very small library, a library technician might be expected to work in more than one area; therefore, he may also be involved in archiving books, checking materials, or even providing basic reference services to library patrons.
Qualifications to become a technical services technician vary by industry. Technicians who work with machines and appliances may be licensed as electricians or heating and cooling technicians. In addition, the technician may also have a professional degree or even a university degree, as appropriate to the complexity of the type of work he does. The education required to become a library technician varies, but many people in this profession complete a professional program at a trade school or community college. Some library workers also receive on-the-job training.
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