A technical support representative helps customers with technical issues via phone, email, or remote control. They can also provide training on how to use products and services. Free support may be available for a limited time, but additional support may require a fee.
A technical support representative helps clients and customers with technical issues related to a product or service. He can provide this support via telephone or email, as well as various types of Internet technology. In some cases, a technical support person may even offer technical advice and support in person. Generally, a person with this title does not physically repair products or devices, but may take remote control of a support candidate’s computer for the purpose of helping to fix a software-related problem. In addition, a technical support representative can train clients and customers on how to use various pieces of equipment and software, as well as services such as web hosting and online banking.
Unfortunately, purchases made by a person don’t always work as expected. In some cases, customers develop technical difficulties with their purchases and need assistance. Many companies address this need by providing free access to technical support personnel for a limited time after purchase. After that time, a person usually must pay for additional technical support from the company or seek outside help, usually for a fee. Sometimes, however, a technical support representative can provide free and unlimited help to employees of a company, members of an organization, students or hospital patients and employees.
Often, a technical support representative provides phone support. In this case, the person needing support will typically call a designated phone number to get the help they need. Sometimes a representative provides technical support through Internet chat software rather than over the phone. Less often, a technical support representative can offer technical support in person, but this is usually unnecessary as they typically don’t physically repair devices. When necessary, however, and with the support requester’s permission, a technical support person can take remote control of a device, such as a computer, allowing you to diagnose and fix software problems without the device being present.
Sometimes a technical support representative also trains individuals on how to use various products, devices and services. For example, if a person buys a new cell phone on which he can retrieve his email, he may have difficulty configuring the email program. A tech support person can train you to use it and help you set up your email accounts correctly. Likewise, tech support representatives sometimes help people set up and use devices like computers, cameras, and DVD players for the first time.
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