Telephone operators work for telecom companies, corporations, and utility and transportation services. They must have multitasking, communication, and active listening skills. They handle a high volume of calls and are reviewed regularly. Telephone operator jobs can be found in customer service, call centers, and conducting surveys.
Telephone operators work for local, regional or national telecommunications companies. They provide directory assistance, answer billing inquiries and process service requests. Individuals can also find telephone operator jobs with a variety of corporations in various industries that handle a wide range of tasks over the telephone.
Working as a telephone operator requires a specific skill set. Telephone operators must have the ability to multitask. They may be asked to enter information into a computer system while talking on the phone. Operators must collect information and relay the appropriate information to the caller. Good communication and active listening skills are among the other skills needed by a telephone operator.
Most telephone operator jobs share some similarities. Telephone operators spend a large part of their work shift sitting at a computer desk. They wear a headset and are responsible for handling a high volume of calls efficiently. Operators are typically reviewed on a regular basis to ensure they are meeting quality standards and meeting position objectives such as handling an appropriate number of calls per hour and following company guidelines.
One place to find telephone operator jobs is at local telecom companies. Local telephone companies and telephone service companies rely on telephone operators to handle customer account setup and ongoing support. This may include help with billing issues, service interruptions and disconnections.
Various utility and transportation services utilize telephone carriers for various business purposes. Utility companies, such as gas and electricity companies, hire telephone operators to address customer concerns and set up services. Transportation companies, such as shipping and delivery services, hire telephone carriers to provide important updates to area customers, track shipments, and provide information on company rates and deliveries. These telephone operator jobs can usually be found in a customer service department.
Switchboard operators represent another segment of telephone operator jobs. Companies hire call center operators to answer calls and direct callers to the appropriate departments and personnel. Telephone operators dealing with a switchboard must be comfortable handling multiple calls at a time.
Those looking for telephone operator positions can also find jobs at a number of other types of companies. Companies and organizations that conduct telephone surveys hire telephone operators to contact people to collect data on a variety of topics, from political views to product reviews. Catalog retailers and consumer products companies also hire telephone operators as customer service representatives to take orders and interact with customers over the phone.
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