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Telecommunications industry encompasses various communication devices such as internet, wireless cell phone, landline phone, and video communication. Jobs include repair technicians, sales managers, engineers, and customer service representatives. Repair technicians install and repair hardware, sales managers sell products and services, engineers design and plan new devices, and customer service representatives manage and help customers.
The telecommunications industry covers the different types of communication devices that are popular across the world, such as Internet communications, wireless cell phone service, landline phone service, and video communication software and hardware. Telecommunications jobs exist at different levels in all these areas. For example, there are job opportunities for repair technicians who install and repair hardware and equipment, for sales managers who help sell different types of communication devices and services, for engineers who help design and implement new devices, and for Customer service who manage and help customers.
Repair and installation technicians work in a variety of different telecommunications areas. The responsibilities of these types of jobs in the telecommunications industry include installing new hardware for residential and commercial customers, maintaining company-owned hardware such as telephone poles and fiber optic lines, and repairing installed hardware as needed. For example, a repair technician for a landline company connects homes and businesses for telephone service and repairs both indoor and outdoor equipment.
Many jobs in the telecommunications industry involve sales. A sales manager is responsible for selling products and services to consumers and businesses. For example, a sales manager at a wireless service provider sells corporate cell phone plan packages, including phone lines, data and minutes plans, and cell phone devices and accessories, to different companies. Sales managers also sell individual plans and devices to individual consumers.
Engineers can fill many different roles in the telecommunications industry. Some engineers focus on product design. These engineers create new hardware that enhances or replaces existing hardware in your industry, such as a new underground cable system that provides faster Internet service to customers.
Other telecommunications industry jobs for engineers focus on planning. For example, a planning engineer might plan the layout for a new system created by design engineers. In this role, the engineer will select installation points and schedule installations for new hardware.
There are several jobs in the telecommunications industry for customer service representatives. These jobs often involve working with sales agents to help sell new products and services to existing customers. Technical support opportunities are another variety of jobs in the telecom industry for customer service representatives. Representatives respond to incoming calls from existing and potential customers, helping resolve customer issues or complaints related to service and billing.
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