Telecommunications industry offers various jobs including engineers, salespeople, customer service representatives, and installers. Engineers develop new products and services, installers lay cables, and salespeople promote services. Customer service representatives handle customer inquiries and billing.
The telecommunications industry provides televisions, telephone, Internet and cable access to people across the world. Telecommunications jobs include engineers, salespeople, customer service representatives, and installers. Every section of the telecommunications industry employs people to develop new products and services, as well as individuals who need to attract, retain, and service existing customers. There are entry-level telecommunications jobs as well as highly skilled positions.
Engineers and scientists conduct research to develop new forms of telecommunications and improve existing products and services. These individuals work on experimental prototypes of data communication systems and try to find new ways to transmit information more efficiently from broadcasters and network providers to consumers. Telecommunications engineers also determine the location of cell towers and satellite transmission systems. Computer engineers and systems analysts develop software for cell phones and Internet-based programs used by consumer and commercial customers. System engineers also develop solutions for any problems that arise with existing telecommunications software or systems.
Many telecommunications jobs involve travel, and chief among these jobs are installers. Cable installers lay cables underground and connect them to people’s homes. Satellite installers place satellite dishes in customers’ homes and need to position the antennas correctly so that the receiver can pick up clear transmissions. Crewmembers climb cell towers and telephone poles to fix problems and perform basic maintenance tasks. Some installers help commercial and consumer customers activate Internet services and new phone systems.
There are several telecommunications jobs that involve customer service. Telephone operators respond to customer inquiries regarding service outages and technical issues. Specialized customer service representatives are trained to walk customers through procedures to solve simple problems with satellite receivers or cable devices. Billing specialists handle customer inquiries about billing for services and proactively offer related telecommunications services to existing customers. Other telephone telecommunications jobs include service schedulers who arrange installation times for new customers and arrange service visits for existing customers who are experiencing technical issues.
The individuals employed in telecommunications jobs who have the most direct contact with the public are salespeople. Cell phone carriers often have specialty stores where people can learn about and sign up for cell phone plans. Stores are usually serviced by salespeople who are paid on a commission basis. Field vendors visit large companies to try to establish contracts to provide telephone, cable, Internet, or satellite television access. These telecommunications jobs often involve large amounts of travel as business sales contacts often cover large areas.
Protect your devices with Threat Protection by NordVPN
