The banking industry offers various job positions, including bank tellers, loan officers, customer service representatives, branch managers, and collections associates. Education and salary requirements vary depending on the position. Bank tellers handle daily interactions with customers, while loan officers help customers apply for loans. Customer service representatives assist customers with account questions and complaints, and branch managers supervise all aspects of a bank branch. Debt collection associates work with customers who fail to meet loan payments.
Banks employ many people in many different positions. Most jobs in the banking industry are in the commercial banking industry and include positions such as bank tellers, loan officers, customer service representatives, branch managers, and collections associates. Education and salary requirements depend on the position held.
One of the most widely performed jobs in the banking sector is that of a bank teller. This position requires daily interaction with bank customers. A teller handles deposit and withdrawal requests and can also assist customers with purchasing traveler’s checks or money orders. As banking services increase, many bank tellers are also given the responsibility of selling services such as enhanced checking accounts to bank customers.
Loan officers help customers apply for loans. A person in this position helps the client choose the best loan – such as a mortgage loan, business loan or line of credit – for their needs and then processes all paperwork involved in the loan application process. A loan officer reviews the information provided and recommends approval or denial of the loan based on the customer’s creditworthiness.
Customer service representatives help bank customers open or close accounts and also help answer account questions or respond to customer complaints. People in these positions in the banking industry may work directly with customers at a bank branch, or they may speak with customers over the phone or via email. The nature of this position makes it necessary for customer service representatives to be very familiar with all the services and accounts that a bank offers.
Branch managers are responsible for all aspects of a bank branch. Supervisors from different departments report to the branch manager, and the manager implements policies to increase branch productivity and profits. The manager also resolves any customer complaints that cannot be corrected by a customer service representative. A person in this position may work with high profile clients who have large amounts of money in the bank’s system.
Banks offer personal, small business and mortgage loans, as well as home equity loans and lines of credit. When a customer who has received a loan fails to meet required payments, a billing associate will contact the customer. If the customer is unable to pay the full amount owed, the debt collection associate can work with the customer to establish a payment plan. The people who hold these jobs in the banking sector retrieve large amounts of money for the banks each year.
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