BPO tools are services offered by third parties for outsourcing certain business processes, which can be vertical or horizontal. Commonly outsourced activities include hiring, sales, procurement, and accounting. Data entry and customer service are the most common outsourced activities. Businesses can choose local or international outsourcing partners and bundle services or separate activities. Research is necessary to find the right BPO tools.
BPO tools are not so much physical objects as services offered by third parties. Companies can outsource certain business processes to a third party, allowing this business to complete the task at a specific cost. First, BPO tools can be vertical or horizontal. Vertical tools do a task from start to finish; horizontal tools complete the related tasks of two different businesses. Commonly outsourced activities can be hiring, sales, procurement or accounting.
Each activity in a company typically has numerous activities lined up in a specific order. Vertical BPO tools handle each of these individual tasks in order to fully cater to a business‘s business. For example, the procurement activity may have tasks such as identifying and selecting suppliers, reviewing resources, placing orders, and receiving goods and paying. The outsourcing company completes all of these tasks as part of the vertical outsourcing process. Other activities have steps that fall this way, even if the tasks refer specifically to the activity.
Horizontal BPO tools allow an outsourced business to multitask while completing tasks. Accounting is a common activity that generally falls under the horizontal BPO process. For example, the sales department is often responsible for collecting payments from customers. The purchasing department requests payment for suppliers who ship goods to the company. When the outsourced business handles both of these tasks as part of the accounting business, this is horizontal BPO.
Out of each of these types of BPO tools, data entry or customer service is the most common outsourced activity. Data entry tasks are typically common tasks that require the use of unskilled workers. Companies can outsource these activities in order to save time, capital and effort in creating payroll and maintaining employee work structures. Call center services are similar outsourced businesses for the same reasons. Without the technology, facilities, or capacity to handle large volumes of customer orders or inquiries, BPO tools are the way to go to handle this business.
When a business looks for outsourcing companies, BPO tools offer a variety of options. For example, a company may select a local or international outsourcing partner. Outsourcing companies may offer more services, such as call service, fulfillment, and mail advertising. Businesses may choose to bundle services with an outsourced company or seek to separate activities. It usually takes some time to research the tools available during outsourcing activities.
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