Conflict resolution scenarios are taught in schools and workplaces to help people learn how to react during conflicts. These scenarios can also be seen in politics. They teach people to avoid, deal with, or resort to other solutions. In the workplace, common scenarios include boss-employee confrontations and conflicts among employees. In schools, scenarios include relationships with peers, parents, and teachers, as well as bullying and peer pressure. Conflict resolution courses help people become effective problem solvers and peacemakers.
There are different types of conflict resolution scenarios, but most of them are taught and learned for school and work situations. On a larger scale, many scenarios can also be seen in the political arena, both domestically and internationally. Many schools and companies teach conflict resolution courses and cite realistic situations, in order to teach students and employees the correct way to approach any conflict. In anger management classes, conflict resolution scenarios also help teach participants to be level-headed in different circumstances.
In general, conflict resolution scenarios teach people to choose how to react during conflicts: avoid, deal with, or resort to other solutions. In addition to managing their anger, a person can also learn to contextualize the other person’s improper actions and give them the benefit of the doubt. In this way, people become effective problem solvers and peacemakers.
In the workplace, one of the most common conflict resolution scenarios presented is that of a boss-employee confrontation. Employees can be asked how they would react when their boss tactlessly snaps and yells verbal abuse at them. On the other hand, supervisors and managers are asked how they would react if they were irritated by an employee’s lack of motivation and work ethic. By discussing the answers, the group can work out appropriate behaviors that can solve common problems between superiors and subordinates.
Conflicts also usually occur between and among the employees themselves. Typical conflict resolution scenarios include team projects, clashing personalities, and annoying coworkers. Working with other people can be beneficial, as it divides and spreads the workload, but sometimes some employees seem to slow down. Sometimes, employees just don’t get along due to too many differences or similarities in personalities. In these cases, employees can learn how to understand differences, confront a co-worker without attacking them, and when to report disputes between other employees to their manager.
As far as school environments are concerned, students not only experience conflict within the school building, but also in the ‘real world’. Popular conflict resolution scenarios include relationships with peers, parents, and teachers. Conducting conflict resolution courses can also address the problem of bullying among children. Students are also taught how to deal with peer pressure, especially when it comes to vices such as drugs, alcohol and smoking. Conflict resolution scenarios sometimes target students who are specifically concerned about family issues to prevent students from forming negative behaviors.
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