DSS software helps users make fact-based decisions, with different types available. Database and document DSS give access to relevant information, knowledge base DSS accesses a knowledge base site, suggestion DSS suggests a decision, and communication DSS connects users to make a decision.
DSS (Decision Support System) software is computer software that helps the user to make a fact-based decision, but there are different DSS programs that help the user in different ways. The database and document decision support system software allows the user to access databases and files relevant to the decision so that the user can become informed about the problem. The knowledge base decision support system software is similar to the database and document type, but accesses a knowledge base site and can include business partner and customer information. Suggestion DSS programs accept structured data and suggest a decision to the user. DSS communication programs do not link to any files or offer direct help, but act as a gateway for the user to talk to other users about a decision.
The database decision support system software is connected to a database and has constant access to its information. When the user interacts with the DSS, it finds relevant information and displays it to the user. Document DSS programs are similar, but they have access to files and documents, not databases. Both programs educate the user about the situation so that the user can make an appropriate decision.
Knowledge base sites are created by companies and organizations, but can be expanded by consumers and other users not affiliated with the organization. When a user asks a question to a knowledge base decision support system software, it connects to the knowledge base and finds relevant information. This site contains direct consumer information so that it may be helpful when making a decision that directly involves or affects consumers.
Decision support system software by suggestion does not provide information to the user, but makes an informed decision about a situation by checking its database of facts and figures. The user must ask the question in a structured way, or the program may become confused by the logic of the question. While the computer is giving a direct answer, the user should not blindly trust the suggestion.
With the communication decision support system software, the DSS does not provide a response to the user, nor does it provide information to the user. This DSS model focuses on connecting the user to other users so that they can come together and make an appropriate decision. The DSS will function as a chat room, forum, or some other communication bridge that allows all members to talk to each other.
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