Desktop computer support can be provided through telephone, internet-based, or in-person methods. Telephone support involves troubleshooting over the phone, while internet-based support includes remote desktop control. In-person support is more comprehensive but also more expensive.
The different types of desktop computer support typically fall into a few basic categories based on how a person interacts with a support provider. Telephone support is usually assistance provided over the telephone to a person with questions about a desktop computer. Internet or web-based support can be provided through an instant messaging program over the Internet and can also include remote desktop support and control. Desktop personal computer support usually consists of a person providing support in a more hands-on manner, by interacting directly with a person’s computer and troubleshooting problems on the computer itself.
Desktop computer support refers to any type of technical support and assistance provided to a person with a desktop computer, usually by a computer expert or the computer manufacturer. Telephone support can often be provided for many problems that can arise in the use of a desktop computer. This type of support is often used for initial troubleshooting and often involves a customer support specialist helping a customer over the phone. Desktop computer phone support usually takes the form of the support specialist talking the customer through various steps and procedures to resolve basic issues and resolve larger issues.
Some companies have begun providing desktop computer support over the Internet, often referred to as web-based or Internet-based support. This usually involves a customer sitting at their computer and chatting with a customer service specialist through a web-based chat program, such as an instant messaging window. The specialist can provide information and assistance similar to telephone support, but may also use other support methods. Some manufacturers may use remote desktop computer support, in which a support specialist accesses systems on a customer’s desktop computer over the Internet to run software scans and resolve problems remotely.
Personal or in-person desktop computer support usually consists of assistance provided directly by a person in contact with the desktop computer. This can occur when a support specialist arrives at a customer’s home or when a customer takes a computer to a manufacturer or service center. While minor problems can often be resolved over the telephone or the Internet, hardware problems and major software problems may require personal support for an effective solution. This type of desktop computer support is often more expensive than other forms of support, although it is also typically more comprehensive.
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