Hospitality qualifications vary depending on the job. Hotel management typically requires a bachelor’s degree, while chefs need culinary training and certification. Front desk clerks need minimal formal education but must have excellent customer service skills. Technical college or university degrees are required for management positions, while chefs need formal culinary training. Front desk agents need excellent communication skills and computer skills.
Many schools across the country offer degrees in hospitality for those seeking careers in tourism. Hospitality qualifications can differ depending on the type of job. For example, a career in hotel management typically requires a bachelor’s degree, while individuals who intend to become chefs must receive culinary training and earn a certification or diploma. A person who wants to become a front desk clerk, on the other hand, can do so with minimal formal education and effective customer service skills.
A person looking to work in hotel or hospitality management will typically have to attend a technical college or university to earn a degree or certification in tourism. As managers usually have the responsibility of managing the entire hotel, they must have extensive knowledge about all aspects of the business and understand how to manage all departments. Other hospitality management skills include knowing how to effectively create a pleasant and positive environment for guests, while simultaneously overseeing the jobs of the team working behind the scenes to make the hotel work. In addition, hotel managers often need to know how to perform other tasks, including document documentation, compliance with hotel policies and regulations, and employee training.
Hospitality qualifications for a chef usually include some form of formal culinary training, either at a specialist school or a tourism and hospitality program at a college or university. After a chef graduates with a diploma or special certification, he usually undergoes hands-on training in a restaurant. The specific education requirements for a chef position often depend on the establishment he hopes to work for – nicer restaurants in popular destination resorts may require chefs to obtain training at prestigious schools rather than local colleges, while Smaller, more mainstream restaurants may not have strict requirements. During hospitality training, a chef will learn to not only cook large amounts of food and maintain quality based on restaurant specifications, but will also learn a variety of cooking techniques.
For reception staff, hospitality qualifications are generally not as stringent. While some seeking careers as front desk agents pursue hospitality and tourism certifications from technical schools, many do not. A front desk employee should exhibit excellent communication skills and a superior level of customer service, and a professional mannerism, pleasant voice and positive attitude are also typically required of a front desk agent. Other hospitality qualifications for a front desk clerk include the ability to learn quickly, become familiar with the hotel’s location and surroundings, and recommend attraction recommendations to guests. As reservations are usually made through a computer system, a front desk employee must also have solid computer skills.
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