Hotel managers need different qualifications depending on the size and style of the establishment. Qualifications can include a diploma or certificate in hospitality management, a college degree, or industry experience. Many hotels also offer in-house training programs.
Hotel managers are often involved in the day-to-day operations of hotel-type establishments, which can include smaller motels and larger resorts. Specific responsibilities will vary depending on the size and requirements of the company and therefore the exact qualifications of the hotel management will also vary. However, in general, hotel management qualifications include a diploma or certificate in hospitality management, as well as some industry experience. Many hotels also have their own in-house subspecialty training and management programs.
The sizes and styles of hotels, motels and resorts vary greatly. Some, like private roadside motels, are very small and have one or two general managers who handle all operations. Others, such as large chain hotels, have management positions divided into several categories, such as customer service, housekeeping and event managers. Consequently, acceptable hotel management qualifications often differ.
As far as qualifications go for chain hotels and larger resorts, many require their managers to have a college degree in hospitality management. Numerous colleges and universities offer associate, bachelor’s and even master’s programs in the field. These courses of study often include classes in business administration, accounting, and economics. They may also include specialized classes in areas such as food service and general maintenance.
While many of the larger hotels require a college degree, many smaller hotels and motels accept certificates in hotel management. Certain colleges and trade schools offer these types of certificate programs online and in person. The time it takes a person to complete a certificate program often varies depending on where and when the course is taken. Like degree courses, these certificate programs focus on business management skills related to the hospitality industry.
Often, hotel management qualifications will include some industry experience. Indeed, some hotels may be less concerned with college education and more concerned with hands-on experience when assessing a person’s hotel management qualifications. Again, the degree of experience will vary based on the specific requirements of the hotel, but most will expect a manager to have at least one to three years working in the hotel or hospitality industry in some capacity.
Regardless of the type of hotel management qualification a person has, many hotels require prospective managers to attend in-house management training programs. While outside education, training, and experience are helpful, each hotel often has its own policies and procedures that all managers need to be familiar with in order to be effective. Also, as many of the larger hotels have divided management responsibilities according to department, an individual may need to be trained in the specific tasks associated with their specific position.
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