Housekeeping supervisors manage employees, schedule shifts, stock supplies, maintain equipment, and train employees. Cleaning supervisors oversee commercial building cleaning crews, car wash cleaning crews, and hotel housekeeping staff, requiring excellent customer service skills and scheduling abilities. Inspections, employee hiring, terminations, and training are also responsibilities.
Housekeeping supervisor jobs often have multiple roles. A housekeeping supervisor must manage employees, schedule them for work shifts, and handle shifts that are not covered. In addition, the supervisor is usually responsible for stocking supplies, maintaining equipment, and training employees. The duties of a cleaning supervisor transcend most fields in which a supervisor may work. Some companies require cleaning supervisors to have a college degree, while others are more concerned with work experience.
A cleaning supervisor at a building maintenance company usually supervises employees who clean commercial buildings. Most commercial and office cleaning jobs are done at night and on weekends, so cleaning supervisor jobs in this field require evening and weekend availability. Cleaning crews often work alone in offices and commercial buildings; many cleaning supervisor jobs in these locations require the applicant to pass a criminal background check, in regions where such checks are legally permitted.
The supervisor can work in one of the teams or travel from one location to another, inspecting and verifying work. Also, if a customer has a complaint, the housekeeping supervisor will usually mediate and offer a solution. Knowledge in the use and maintenance of commercial cleaning equipment is important.
Car washes often provide cleaning supervisor jobs. Unlike building maintenance jobs that require travel to client locations, a car wash cleaning supervisor is usually based in one place. Supervising car cleaning crews and ordering cleaning supplies are among the supervisor’s duties. In the case of automatic car washes, the cleaning supervisor is responsible for repairing the equipment in case of failure.
Hotel and motel housekeeping supervisor jobs require excellent customer service skills. In many cases, cleaning crews work during regular business hours, putting them and their supervisor in direct contact with guests and hotel staff. Scheduling skills are important in this field, as extra teams are typically needed during peak seasons, while slow seasons require teams to be thinned out. The housekeeping supervisor is also responsible for acting as a liaison between housekeeping staff and hotel guests.
All cleaning supervisor jobs require the supervisor to perform job inspections. Additionally, housekeeping supervisors may be responsible for employee hiring, terminations, and training. In many cases, the cleaning supervisor is chosen from a pool of current employees; therefore, the desire to become a supervisor must require an effort to take on additional responsibilities while still being a member of the cleaning crew.
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