Technical support workers often seek to advance their careers to become network administrators, responsible for installing and maintaining computer networks. There are four types of network administrator jobs, all requiring formal training. Technical support is the most common starting point, with senior roles requiring additional education. Network administrators can also become system architects or instructors.
People working in technical services and desktop support are often looking to advance their careers through network administrator jobs. A network administrator is someone responsible for installing, configuring, maintaining and supporting a computer network. These networks are widely used in organizations large and small to create an efficient and cost-effective way to allow multiple computers to share data and access the Internet.
There are four main types of network administrator tasks: helpdesk, manager, system architect, and instructor. All four jobs require candidates to complete formal post-secondary training from a recognized institution in network administration. These programs are available at a wide variety of community colleges and private schools. Recognized network administrator programs are also offered by software companies that provide this type of software. For example, Microsoft and Novell have certification programs that provide credentials needed to qualify for network administrator jobs.
Technical support positions are the most common starting point of all different network administrator jobs. Key tasks associated with this position include meeting user needs, technical support for hardware and infrastructure issues, software and hardware maintenance, and ongoing application of software patches and fixes. The skills required in this job are taught during the training program.
After five to eight years of professional technical support experience, candidates can apply for more senior network administrator jobs. Options may include network management or supervisory functions. People who want to advance their career to this level are well advised to complete additional formal education. An advanced degree or diploma in management or successful completion of specialized management training may be required to make this career transition.
The system architect role is one of the oldest of all the different network administrator jobs. The primary objective of this role is to take a more holistic view of network design, infrastructure, and related support systems. The system architect is expected to have a significant level of knowledge in this field, as well as the ability to think of creative solutions to existing challenges.
The typical career path for a network administrator is pretty shallow. For this reason, many skilled professionals turn to teaching as a way to change career direction. Positions are available at a wide variety of community and career colleges. These instructor roles are well-paid and have a reduced workweek when compared to the technical support team’s standard workweek.
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