Warranty laws protect consumers from fraud and deception. Manufacturers are not required to provide a written guarantee, but if they do, they must follow guidelines. Written warranties are of two types: complete and limited. Full warranties offer a money-back guarantee or a full product replacement or repair, while limited warranties may require the consumer to send in the defective part for repair. All warranties must include specific information and failure to comply constitutes a violation of the guarantee law.
A warranty law is a piece of legislation enacted that establishes guidelines for the warranty of products. This type of law protects consumers from fraud and deception. Manufacturers are not required to provide a written guarantee for their products. All products typically receive basic protection under implied warranty laws, but if a manufacturer chooses to add a specific written warranty, they often must follow the guidelines set forth by a warranty law.
Written warranties are of two types: complete and limited. Comprehensive warranties cover every aspect of the use of the product, and limited warranties detail what is and is not covered by the warranty. In both cases, the guarantee must be written in clear language that is easy for consumers to understand. Written warranties must be available where the product is sold so that consumers who wish to read them before buying the product have an opportunity to do so. A written warranty has no impact on implied warranty law and cannot be used to modify or void the implied warranty.
Products sold for resale or used commercially are not protected by a warranty law. Oral guarantees are also typically not covered. Services, such as lawn care and cleaning, are not covered unless the warranty specifically states that labor to install the covered parts will be paid for.
Full warranties are more restrictive than limited warranties. They must offer a money back guarantee or a full product replacement or repair. A warranty law typically mandates a refund to any consumer who is dissatisfied with a repair. The only step required by the consumer to enforce the guarantee is to report the product defect to the company.
Limited warranties may require the consumer to send in the defective part for repair. They may also limit the amount of time your product is covered or which parts are covered under warranty. Consumers should carefully review limited warranties before making a purchase in order to understand exactly what is and is not covered by the product. A warranty law typically requires that all limited warranties have prominent labeling indicating that they are limited.
Written warranties, limited or complete, must include specific information. They must communicate to the consumer the length of warranty coverage, coverage exclusions, the consumer’s statutory rights, to whom the coverage applies, and what the consumer should do if warranty coverage becomes necessary. Failure to comply with the guarantee constitutes a violation of the guarantee law. Such a violation gives the consumer the right to sue the manufacturer, distributor and retailer.
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