Computer-aided dispatch systems send messages to emergency and transportation workers, log information, and route calls through a central server. They provide regular updates, record notes, and use codes to track calls and situations.
Computer-aided dispatch systems are programs that send dispatch messages to emergency and transportation employees. The program also logs and captures information from callers and employees involved in the shipping process. Computer-aided dispatch systems route all calls and data through a server located in a central office. Communication between field workers, citizens and call operators is facilitated and constantly updated in real time by the computer program.
Emergency hotlines use computer-aided dispatch systems to dispatch ambulances, fire trucks, and police officers. Emergency personnel are directed to the location specified by the caller. Telephone numbers dedicated to receiving emergency calls automatically acquire the caller’s information and location via the server. While the call agent must verify the location of the address, the computer program retrieves it in case the call is disconnected.
The dispatch system logs the time the call was received and continues to update the status. Some computer-assisted dispatch systems are sophisticated enough to send text messages to cell phones or pagers. The program automatically knows which field personnel to contact to ensure the most efficient response. For example, if a caller reports a fire, the computer program will send a dispatch message to the fire station located closest to the caller’s address.
In addition to sending dispatch messages, computer aided dispatch systems provide a streamlined method of communication. The program helps provide regular status updates based on employee actions and responses in the field. It can also notify telephone operators how far a responder is from the caller’s location. For example, in a situation requiring an ambulance, the operator can continue to stay on the line with the caller and notify the ambulance of the estimated time of arrival.
In addition to providing statuses, the server can record notes from field employees and telephone operators. Everything relevant to the situation or case is logged and captured by the system as a permanent record. This can come in handy if those documents need to be substantiated in a lawsuit or other dispute. Computer aided dispatch systems will also record how the call and situation was resolved and whether it is an ongoing or one-time problem.
Many computer programs that track and record calls will consist of different codes or standardized states. Operators and field workers will typically be able to manually select from a list or sub-item into an “other” category. When several operators and employees retrieve the same call record, they will be able to discern what the status is from the code.
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