A concierge is a customer service professional who meets the needs of guests or clients in various industries, such as travel and tourism. Their responsibilities vary depending on the position, but they require excellent communication and people skills. Concierges can provide a range of services, from arranging special room arrangements to organizing shore excursions. They require intimate knowledge of the area and the ability to build good relationships with local merchants.
A concierge is a customer service professional who specializes in meeting the needs of guests or clients. A concierge’s job description varies by position; a cruise ship concierge can have responsibilities very different from the responsibilities of an upscale resort. There are many different types of concierge jobs that require excellent communication, a high degree of efficiency, and excellent people skills.
Most concierge jobs are found in the travel and tourism industry. Hotels, resorts, health clubs, spas, long distance trains and cruise ships are common places for concierge jobs. Any place that helps or supports travelers can offer concierge jobs.
The last in customer service positions, concierge jobs can have wide-ranging responsibilities. In a hotel, some concierge jobs include arranging special room arrangements, such as special flowers for an arriving guest or recommending restaurants for meals. Hotel concierges are often a great source of local information about the best clubs, entertainment options, and other diversions nearby. At luxury resorts, concierge services can include everything from organizing a sit-in-suite dinner for a guest and their friends to walking a VIP’s dogs every day.
On cruise ships, concierge jobs are somewhat similar. In addition to being a wealth of information about the ship’s offerings, concierges can recommend and book shore excursions and recommend the best spots in any port. Able to organize everything from a trip to the pyramids to a candlelit dinner by the sea, cruise ship concierges can be a sea traveler’s best friend.
Concierges at spas and fitness centers can provide a variety of services and recommendations for clients who want a day of beauty or exercise. In addition to being able to recommend treatments, therapies and great on-site fitness classes, a spa concierge can perform certain tasks for the client. Some common concierge jobs at a spa or health club include organizing snacks, taking clothes to dry cleaners for busy clients, or placing a client’s valuables in a safe or secure safe during their stay.
Most concierge jobs require intimate knowledge of the area and the ability to build good relationships with local merchants. There are concierges who have friends at every great restaurant or club in town and can arrange last-minute reservations, guest-list spots at a hot bar, or tickets to a show that’s sold out. A truly great concierge is defined by their ability to respond to client needs in virtually any area. However, it is important to remember that a concierge is not a magician and cannot always accommodate bizarre or last-minute requests.
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