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Decision support systems analyze data to provide informed decisions. They are user-friendly and can be used in various areas, including human resources and employee reviews. They are also known as Business Intelligence systems.
Decision support systems are software tools developed with the specific objective of assimilating relevant data and generating a detailed analysis of a given situation. Results from the decision support system, or DSS, can be used in making an informed decision about virtually any action or set of circumstances.
Typical decision support systems are designed for ease of use by end users who may or may not be comfortable using computer technology as part of the decision-making process. Software often uses formats such as spreadsheets or databases that work by using fields to enter data. The process of entering data into the program is generally very straightforward and often includes hints and other forms of assistance as data is entered into fields. Once the information is entered, it is possible to query the system with a series of questions that can allow the user to not only design a series of possible courses of action, but also to get an idea of the possible outcomes associated with each option.
In terms of dealing with the many managerial and executive decisions that are made daily in the workplace, decision support systems can be a great tool for supervisors, department heads and site managers. The system can be configured to work in virtually any area that involves dealing with employment issues. Human resources personnel can make use of decision support systems that include data on all applicable local and federal laws governing the rights and protections relevant to employees, carrying out the process of administering promotions, dealing with a leave of absence or developing an equitable approach to much easier action disciplines. Supervisors can also use decision support systems as part of identifying strengths and weaknesses among employees under their responsibility, which can take a lot of the guesswork out of conducting periodic employee reviews.
In recent years, decision support systems have become better known as Business Intelligence systems. However, many people who have been using the software for several years still tend to use the decision support software identification, which has led many software producers to continue using the DSS identification.
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