DIY retailers offer tools, supplies, and services to help customers complete projects at home. They sell kits, books, and videos, and may offer demos and classes. They also sell building materials and tools, and some offer cut-to-size supplies and consulting services.
Do-it-yourself (DIY) retailers provide customers with tools and supplies to complete projects at home on their own. Rather than hiring someone else to complete a task, the consumer can purchase the necessary supplies and plans and perform the job himself. The DIY concept originated in reference to home improvement activities such as wiring and plumbing, but it can also be extended to other projects that historically required the services of a professional.
At a retailer that focuses on DIY products and services, customers can find a variety of options available. Some DIY retailers sell kits, books, videos, and other references that might be helpful before starting work on the project. They can also host demos and classes to provide clients with critical skills. This aspect of their services ensures that clients have the information they need to safely start and complete projects.
Also, DIY retailers sell supplies that their customers might need. This can include building materials and tools. Someone preparing to remodel a bathroom, for example, might need a variety of equipment, from a continuity tester for electrical outlets to wrenches for removing old plumbing. Some DIY retailers provide complete kits, such as cabinets with all the fasteners, as well as references to help people select the right tools for the job.
Some offer customer services such as cut-to-size supplies, which can reduce the expenses associated with buying large saws and other heavy equipment for projects. At these DIY retailers, a staff member may cut building materials for free as a courtesy, or people may need to pay extra for this service. Some also hire staff to help with projects for people they feel need help. While this may not strictly fall within the DIY ethos, it can be a valuable service.
DIY retailers’ displays can include model rooms or even entire homes. This can inspire customers with design ideas and show them the range of products available from the company. The showroom can include several sample environments for people to review, with information sheets providing data on supplies needed and the amount of time people can expect to spend on the project.
Some also provide consulting services such as color matching for paint and upholstery. These matching services can include searches for hard-to-find products, such as replacements for missing cabinet handles or drawer pulls. Clients looking to restore a room or match existing hardware and fixtures such as wallpaper can take advantage of these services to complete the finishing details for their projects.
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