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A Quality Assurance Director ensures company standards are met, hires skilled workers, manages teams, evaluates performance, and leads training. They work with staff to create new products and need organizational and flexible skills. All businesses have a Quality Assurance Director, and candidates need a bachelor’s degree, managerial experience, leadership, communication skills, and industry knowledge.
A Quality Assurance Director (QA Dir) is responsible for ensuring that overall company standards are met or exceeded in all areas of the workplace. Often, a set of guidelines will be developed by the Director of Quality Assurance to reinforce the company’s values. The position is also often responsible for hiring skilled workers, managing multiple development teams within the organization, and meeting with customers to design and modify products to meet overall business needs. Another important aspect of this position is evaluating the performance history of workers and machines to discover more efficient methods of operation.
A quality assurance manager’s main responsibility is the ability to lead, because in large and complex companies, it is nearly impossible for one person to directly oversee all aspects of that position. Training department managers to find and fix potential problems before they occur is a huge aspect of quality assurance, not just from a profit standpoint, but also from a safety standpoint. In some industries, quality assurance directors also work closely with staff to create new products or improve existing ones, which means they need to be extremely organized and very flexible in their day-to-day operations.
In essence, every business ranging from a small mother-and-child restaurant to a huge Fortune 500 company has a Quality Assurance Director, even if that precise title is not given. In smaller storefronts, these responsibilities may fall to the store owner or manager, whereas in medium-sized businesses, it may be the human relations director who handles these types of quality control tasks. Large companies typically have a full staff of employees who work directly with the Director of Quality Assurance to ensure compliance is met in all facets of the business. Regardless of the actual title, none of these companies would stay in business for long without this performance leadership role.
Candidates applying to become a Quality Assurance Director typically have at least a bachelor’s degree within the specific field of interest and managerial experience from previous employment. In addition to the physical aspects of the job, this position is usually responsible for the overall morale of the work environment, so strong leadership and communication skills are also a must. An in-depth knowledge of the various machine parts of this type of industry is also an essential component of receiving a formal job interview.
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