Dispute resolution centers offer mediation services for various conflicts, including personal, business, and government disputes. They also provide training for mediators and organizations to avoid and manage conflicts. Mediation is voluntary and confidential, and a qualified mediator guides parties towards a mutually satisfactory solution. Centers also have advocacy and awareness programs and offer educational seminars to the public.
A dispute resolution center is available for conflicting parties to engage in mediation in an effort to satisfactorily resolve their disputes and avoid litigation. In addition to the mediation process itself, a dispute resolution center offers educational seminars for people who want to learn about alternative dispute resolution. They also offer training and continuing education courses for mediation professionals. The centers also train organizations on how to avoid and manage internal conflicts.
The mediation that takes place is confidential and is voluntary except where the mediation is court-ordered or required by law. A qualified mediator conducts the mediation and first provides the parties with an overview of the mediation process. The first fundamental rule is that the parties treat each other with respect. There is then a joint session where the parties can first freely express what they feel about the conflict without interruption from anyone, and then the mediator will try to guide the parties with questions and comments towards a mutually satisfactory solution. If the dispute is resolved, the parties draw up a joint agreement.
Often dispute resolution centers are non-profit organizations and offer mediation services in a variety of conflict situations. These include personal conflicts such as parent-child relationships, conflicts between spouses and unmarried partners, and co-parenting issues. Mediation services are also available for disputes between neighbors, landlords and tenants, businesses and consumers, employers and employees. Dispute Resolution Centers also assist government agencies, municipalities, and community groups with internal conflicts and disputes with citizens. Guardianship mediation and special programs for victims of crime are also available.
Training new mediators and offering continuing education courses to mediators is another function of a dispute resolution center. They also train social service organizations on how to avoid conflict when dealing with difficult and angry clients and how to better understand intercultural differences in perception. Training services and seminars are also available for school principals and officials. Some centers also publish their own books on mediation and basic conflict resolution techniques.
In most cases, a dispute resolution center also has advocacy and awareness programs and provides a calendar of events and training to the public. It is not necessary to have the agreement of all parties to the mediation to contact a centre. Most dispute resolution centers will call the other parties to the dispute and explain what happens in the mediation process and talk about the benefits of alternative dispute resolution.
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