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“Call will” is a theater box office section where pre-ordered tickets can be picked up. Some venues have self-service kiosks for e-tickets. Proper identification must be presented upon collection, and tickets may need to be collected within hours of the event. The advantages of will call outweigh the disadvantages.
“Call will” is a special section of a theater box office where you can pick up tickets that have been ordered or set aside in advance. If a performer or crew member gives tickets to a performance to a friend, for example, they could be left in the Call Window for you to pick up shortly before the performance. In some cases, tickets ordered over the phone or online may also be left there for the buyer.
Some venues may have self-service kiosks to take the place of “call” windows. E-tickets are held in reserve until the correct purchaser arrives and the transaction is completed. This method can also be used in other businesses, such as catalog outlets with a physical pick-up point. The item can be ordered weeks in advance, but the buyer is not required to produce a receipt until it is time for collection and delivery. This type of station can keep pre-orders separate from regular store orders.
Not all venues offer this collection option for customers, and sometimes tickets would have to be purchased during normal ticketing hours, with little guarantee of their availability. Some performance halls have strict requirements when it comes to “called” tickets. Proper identification must be presented upon collection, in order to prevent an imposter from claiming them. These tickets may also need to be collected within hours of the event, not days before. This could mean some time spent in line at the window, rather than an immediate passage into the club.
The advantages of a will call option usually outweigh the disadvantages. Tickets can be ordered instantly online or by phone instead of waiting in line at the far-flung box office. Other pre-show plans can be made, since picking up tickets is no longer a time consuming prospect. There are no tickets to forget at home or to lose on the road. From time to time, there may be some clerical errors or miscommunication, so buyers should be prepared. Double-checking with the box office staff during the week before the show might not be a bad idea, especially if your tickets are free or conditional.
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