A bank teller, also known as a cashier, manages money and customer transactions for a bank. They handle deposits, withdrawals, and customer concerns, and may also operate ATMs and have knowledge of various financial accounts. Customer service is a crucial aspect of the job.
A bank teller is a person who handles money and customer transactions for a bank. Bank teller can also be referred to as cashier. The job description for a cashier typically includes collecting money, dispensing money, and handling customer concerns and problems. Depending on the bank where the teller is employed, the actual duties of the teller may vary.
The primary role of a bank teller, in most cases, involves managing money. The teller is responsible for helping bank customers, who use the bank as a means to control their money. These customers may have savings accounts, checking accounts or business accounts depending on their needs. Many banks have both cash stalls and driveway windows to cater to the needs of their banking customers.
While dealing with money may seem like an easy task, cashier careers are a little more complex than just counting currency. The teller will often be trained in accounting for deposits, setting up new accounts, and working with other various forms of currency. These may include cashier’s checks, money orders and travellers’ cheques.
The bank teller will also be responsible for the drawer from which their monetary transactions are made. Some banks require tellers to count the drawer before a shift begins and again at the end. The total amount of money in the drawer should be the same in both cases, although the currency may change from cash to checks or money orders for a portion of the total amount.
In addition to money management, the cashier job description might include duties other than personal customer service. For example, ATMs are usually operated by the bank teller. This frequent maintenance may include collecting deposits made on the machine and refilling the machine with money.
The cashier’s skills pertaining to today’s financial market often include understanding and learning about Individual Retirement Accounts (IRAs), certificates of deposits, and debit cards. The bank’s needs may also require knowledge of money market accounts and loan applications, if the cashier job description includes the use of these types of accounts.
Working with cash may be the cashier’s primary role, but the customer will often be handling that cash as well. The bank teller is generally the first person the bank customer will work with to meet their financial needs. For this reason, the customer service aspect of the bank teller job can be considered one of the most important to having a successful career as a teller.
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