A billing supervisor manages a team of employees responsible for invoicing and collecting payments. They assign duties, provide training, and resolve disputes with customers and employees. Some employers require a degree in business or accounting, while others hire experienced billing clerks. The supervisor must also complete reports and authorize payroll payments.
A billing supervisor presides over a team of employees responsible for sending invoices to customers and collecting payments. The supervisor must assign duties in the billing office and oversee the daily activities of employees. In some cases, the supervisor may have the authority to recruit and fire employees, while supervisors are almost always responsible for providing on-the-job training and advice.
Insurance companies, hospitals, satellite television companies and other service providers often employ in-house collections teams and these teams are managed by a collections supervisor. Some employers require supervisors to have college degrees in business administration, accounting, administration or a similar field. Other companies simply employ experienced and qualified billing clerks for supervisor roles. Major insurance companies may employ multiple billing supervisors to chair teams of employees handling payments for different types of policies.
On a daily basis, the billing supervisor usually must provide employees with lists of customers who need to be billed for recent services. In many cases, the supervisor needs to complete daily, weekly, or monthly reports to track the number of customers that have been billed and the number of bills paid. The supervisor can help employees locate customers who cannot be easily reached. In addition, the collection supervisor typically has some knowledge of local collection practices and laws and therefore can advise employees on the best legal way to collect an overdue debt.
Sometimes customers dispute invoices because the listed services were not provided or because the invoice total deviates from the estimated cost of services. In many countries, insurance companies pay medical premiums on behalf of the insured person, but insurance policies generally only cover certain costs. In this case, billing officers must bill the policyholder for the remainder of the bill. Charges involving co-payments often result in disputes between employees and consumers. Such disputes are usually referred to the billing supervisor, who has the authority to waive charges or assert information provided by the employee if the invoice is correct.
In addition to trying to resolve disputes involving customers, the billing supervisor also has to deal with interpersonal disputes involving employees. The billing supervisor typically has responsibility for writing the staff schedule and usually has the authority to discipline staff who are late, do not show up for work, or perform poorly at work. In some countries, employees are required to submit time cards that detail their working hours and the billing supervisor must sign these cards to authorize payroll payments.
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