Chatterbots are computer programs that simulate conversation with humans, commonly used in online games and customer service centers. They enhance user experience and can potentially interact with each other to collect data.
Chatterbots are programs designed to offer an electronic interaction with humans that is somewhat similar to the conversation or small talk that takes place between two people. Used in a number of applications, the chatterbot is intimately involved with online games and other programs in which a human’s actions and verbal communications affect the responses provided by the computer program. This kind of program enhancement can help make various applications friendlier for many users.
Sometimes known as a talk bot, chat bot, or even a chatterbox, the chatterbot functions as a conversational agent. Online gaming is an example of programs where the device helps create a more attractive environment and entices the human player to enter a game. Even if there are no other human players participating, the chatterbot provides conversation based on what the individual chooses to say or do. While the interaction may lack the spontaneity of verbal communications between two humans, the chatterbot effectively mimics a flow of conversation and thus enhances the level of enjoyment derived from the activity.
The chatterbot is part of the larger technology aimed at providing intelligent conversation tools in many types of electronic communication. Many businesses use chatbot technology as a means of screening and qualifying inbound calls to customer service centers. The idea is that by using a chatterbot to handle more routine support calls, live technicians or customer service personnel can spend more time focusing on customers with more detailed problems.
As the programming for chatterbot applications becomes more sophisticated, the idea of two chatterbots interacting with each other and having both a logical and constructive conversation becomes more of a possibility. Using two or more chatterbots in this type of environment would allow people to interface devices with a chatterbot that is reviewing calls for a potential customer or vendor and allow the bots to collect relevant data from each other. This would allow managers and other staff to review the archived conversation exchange at their convenience and then initiate person-to-person contact if interested in doing so.
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