A chief butler supervises staff in hospitality environments such as boats, hotels, or aircraft. They hire, train, and set service quality standards, and may handle supply ordering and inventory management. The position requires multitasking skills and can vary in management structure. The term can also refer to the head of administration at racetracks.
A chief butler is a hospitality professional who supervises staff onboard a boat, in a hotel, or on an aircraft. The specifics of the job may vary depending on the employer and the size of the facility the administrator works for. To be employed in this position, people usually need work experience in various hospitality positions. A degree in hospitality from a technical school can also be highly beneficial and may allow a potential boss to move into a senior position more quickly.
As a general rule, the chief butler supervises personnel associated with the pantry, pantry and kitchen, with the exception of cooks. Chief stewards can also handle dining rooms and room service. As supervisors, chief stewards hire, fire, and train employees. They also set and maintain service quality standards and handle customer complaints and requests. The main administrator is responsible for ensuring that guests have an enjoyable time and that the staff treats guests consistently and well.
Some chief managers handle supply ordering, inventory management, and related tasks. They can also enforce cleanliness and confirm that all work areas comply with the law and any relevant codes, such as codes set by the health department for restaurants. This job requires multitasking skills, as the lead administrator must be able to oversee large teams of people working in diverse environments, as well as balancing input from customers, suppliers, and vendors.
Management structures in the hospitality industry vary. Depending on the installation, the Chief Administrator may be a senior staff member or be under the supervision of another staff member or department. People who grow through the ranks of a single organization are given the chance to work in many different positions to understand the management structure and values of the company. These individuals are sometimes more likely to be considered for promotion than outsiders, depending on how the company is structured.
The term “chief butler” is also used in another sense. At racetracks, the head of administration oversees the track and is responsible for confirming that conditions are safe for racing, making decisions about complaints about fouls and other misdeeds, and participating in judging photos. This position requires experience in the sport, along with a level head and the ability to make critical judgments under very high pressure which can include very high stakes.
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