Trunk lines connect private telephone systems, allowing organizations to create a communication network. PBX systems reduce costs by using internal extensions. Connecting lines join PBX systems and reduce phone traffic and toll-call costs while improving customer service.
A trunk line, also known as a trunk line or private line, is a physical line that connects two or more private telephone systems. This connection allows a company or other large organization to create a communication network that makes it easier for multiple locations to collaborate. To a customer calling, connecting lines can create the impression that multiple locations are actually one location.
Having a separate phone line for each person, computer, or fax machine would be prohibitively expensive for most large organizations. Instead, the organization will often invest in a private telephone system called a PBX. This system allows organization members to call other members using internal extensions instead of incoming and outgoing telephone lines.
When frequent communication is required between two or more sites that are not physically connected, the organization can purchase a dedicated link between the PBX systems in these sites. This link, which joins two systems together, is known as a connecting line. When these lines are installed, organization members at each site can dial each other’s extensions directly. There are several advantages to this technology.
First, it reduces phone traffic on the company’s incoming and outgoing phone lines. Without the line, employees at site A would have to use an outgoing phone line to call site B. That call would go to site B on one of its incoming phone lines. With a private line, those calls don’t use an outgoing or incoming phone line. This means businesses can save money by paying for fewer phone lines to handle call traffic.
Second, a landline can save your business money by reducing toll-call costs. Prior to a trunk line, if two locations are in different regions or cities, each call between locations will incur long distance charges. After that, there is no charge per call or per minute. If the long distance bills for calls between locations exceed the monthly cost of the line, the company can enjoy significant savings.
Thirdly, a connecting line can improve customer service. If a customer calls location A but actually needs to speak to someone at location B, the employee can transfer the call using the private line. The customer doesn’t have to hang up and dial a different number, so his needs are usually attended to more quickly.
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