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A field operations manager oversees the implementation of strategic goals, supervises field workers, tracks expenses, and ensures good customer relations. They work in various industries and must apply their knowledge to deliver an overall strategy. They also provide feedback and training, create budgets, and allocate funds.
A field operations manager’s primary responsibility is to design and oversee the implementation of strategic goals for a specific business unit, region, or division. People in this position are responsible for supervising field workers, providing guidance, feedback and monitoring performance. They often determine budgets, track expenses, look for ways to make improvements, and ensure a good relationship between the company and its customers.
There are many different types of industries that a field operations manager can work in. The National Forestry and Oil and Gas Operations industries often require a large portion of the workforce to perform day-to-day activities outside of an office. At the core of the field manager’s job roles is the ability to apply his knowledge of the industry and company operations to deliver an overall strategy. This strategy determines how the work of field personnel is done and how company resources are used.
As a field operations manager is responsible for devising strategies, it is also part of his duties to ensure that they are being implemented correctly. Operations managers often work with a team of frontline supervisors to delegate and communicate performance expectations and incentives. In some industries, operations managers also serve as an escalation point, particularly in customer contact centers and business process services. For example, if the operations manager establishes an average performance quality expectation of 95% customer satisfaction, he will continually monitor performance reports, stepping in to help correct deficiencies when necessary.
Providing feedback and training is an essential component. In addition to being responsible for sales and service performance, the field operations manager may also need to ensure that the work environment is safe. A manager may need to provide instructions and communicate proper working methods and “best practices” as they are discovered. “Best practices” are what the company considers the best way to perform certain job tasks.
Creating a budget and deciding how much funds can be allocated to various functions is another important task assigned to a field operations manager. He may need to work with a predetermined budget amount and decide or approve how it will be spent. For example, he might allocate a maximum of 30% of the budget to labor, 20% to training costs, 25% to sales and service, and 25% to supplies. The operations manager may also need to maintain good customer relations by helping field personnel navigate internal roadblocks related to policies and procedures.
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