The table technician supervises casino games, ensures rules are followed, maintains equipment, handles customer inquiries, and manages staff schedules. They must monitor multiple situations and provide excellent customer service, while projecting authority and motivating employees. No formal education is required, but a thorough understanding of the gaming industry is necessary.
The main responsibility of the table technician is to supervise the games played at the tables in a casino. He is usually required to ensure that the rules, regulations of each game are explicitly followed and that cheating does not occur. Supplies and equipment maintenance is also typically his responsibility, as well as handling customer inquiries and complaints. A significant number of floor players prepare and coordinate the work schedules of dealers and other gaming table workers.
Success as a wanderer often requires the ability to monitor multiple situations simultaneously. Not only is it typically required to ensure that no customers cheat, but also to keep a close eye on staff behavior – strict rules commonly imposed by the bookmaker and the government dictate the proper handling of cards and chips. Regulations on payouts and limited play are also typically monitored by players.
As a middle manager, a walker’s duties often vary depending on the casino. Your job roles can also change, depending on how many other workers are available for certain shifts. In addition to other responsibilities, it is common for the table player to sell and win chips, seat players at gaming tables, and decide disputes between dealers and customers. If interruptions occur that are not promptly suppressed, he can step in to mediate or request a backup.
Providing great customer service is another typical duty of a walker. He is usually the one who receives customer requests and makes the decision about which requests are honored. Players regularly ask to switch tables or games, or request special food and drinks. If a player is spending a substantial amount of money at the tables, he or she can ask the table manager for amenities or compensation. These requests usually involve free hotel rooms, show passes or complimentary meals at an upscale restaurant associated with the casino.
In addition to having exemplary communication skills and the ability to multitask, it is common for a walker to be detail oriented. Projecting an air of authority is also important in this position, as it often requires assertive handling of rude or dishonest players. Being able to manage and motivate employees is also generally considered an asset for people with this role.
Typically, there are no formal educational requirements for the position of andarman, although many casino supervisors hold associate’s or bachelor’s degrees. A thorough understanding of the gaming industry, particularly tabletop gaming, is a normal prerequisite for being hired for this position. Card dealers and card table players often aspire to floor positions, which often leads to promotions to the pit boss position.
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